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1.1 City Calling Ltd recognises that information and the associated processes, systems and
networks are valuable assets and that the management of personal data has important implications
for individuals. Through its security policies, procedures and structures, City Calling will
facilitate the secure and uninterrupted flow of information, both within the company and in external
communications. City Calling believes that security is an integral part of the information
sharing which is essential to academic and corporate endeavour and the policies outlined below are
intended to support information security measures in the company.
1.2 This policy is based on recommendations contained in British Standard 7799 - A Code of Practice
for Information Security Management.
2.1 For the purposes of this document, information security is defined as the preservation of:
confidentiality: protecting information from unauthorised access and disclosure; integrity:
safeguarding the accuracy and completeness of information and processing methods; and
availability: ensuring that information and associated services are available to authorised users when
2.2 Information exists in many forms. It may be printed or written on paper, stored electronically,
transmitted by post or using electronic means, shown on films, or spoken in conversation.
Appropriate protection is required for all forms of information to ensure business continuity and to
avoid breaches of the law and statutory, regulatory or contractual obligations
City Calling holds and processes information about users. When handling such information,
City Calling, and all staff or others who process or use any personal information, must comply
with the Data Protection Principles which are set out in the Data Protection Act 1998 (the 1998 Act).
4.1 City Calling believes that information security is the responsibility of all members of the
City Calling team. Every person handling information or using company information systems is
expected to observe the information security policies and procedures, both during and, where
appropriate, after his or her time at the company.
4.2 This Policy is the responsibility of the Senior Management Teamat City Calling. This policy
may be supplemented by more detailed interpretation for specific sites, systems and services.
Implementation of information security policy is managed through the Information Compliance
Officer at City Calling.
City Calling recognises the need for all staffmembers to be aware of information security
threats and concerns, and to be equipped to support the Company’ssecurity policy in the course of
their normal work. The Information Security Officer shall implement a training programme for each
member of staff, at the behest of the company’s directors, and shall provide information and further
training in information security matters to answer particular requirements.
6.1 Authorised Use Company IT facilities must only be used for authorised purposes. Chris Curd
Design may from time to time monitor or investigate usage of IT facilities and any person found
using IT facilities or systems for unauthorised purposes, or without authorised access, may be
subject to disciplinary, and where appropriate, legal proceedings.
6.2 Monitoring of Operational Logs
City Calling shall only permit the inspection and monitoring of operational logs by computer
operations personnel and system administrators. Disclosure of information from such logs, to officers of the law or to support disciplinary proceedings, shall only occur (i) when required by and
consistent with law; (ii) when there is reason to believe that a violation of law or of a Company
policy has taken place; or (iii) when there are compelling circumstances.
6.3 Access to Company Records In general, the privacy of users' files will be respected but Chris Curd
Design reserves the right to examine systems, directories, files and their contents, to ensure
compliance with the law and with Company policies and regulations, and to determine which
records are essential for the Company to function administratively or to meet its professional
6.4 Protection of Software
To ensure that all software and licensed products used within City Calling comply with the
Copyright, Designs and Patents Act 1988 and subsequent Acts (see appendix), City Calling will
carry out checks from time to time to ensure that only authorised products are being used, and will
keep a record of the results of those audits. Unauthorised copying of software or use of
unauthorised products by staff or students may be grounds for disciplinary, and where appropriate,
6.5 Virus Control
City Calling will maintain detection and prevention controls to protect against malicious
software and unauthorised external access to networks and systems. All users of City Calling
computers, including laptops, shall comply with best practice in order to ensure that up-to-date virus
protection is maintained on their machines
7.1 All staff have a responsibility to consider security when disposing of information in the course of
8.1 All clients, staff members and other users should report immediately by email to
firstname.lastname@example.org, if any observed or suspected security incidents where a breach of the
City Calling security policies has occurred, any security weaknesses in, or threats to, systems
8.2. Software malfunctions should be reported to the City Calling team at
City Calling will implement, and regularly update, a business continuity management process
to counteract interruptions to normal Company activity and to protect critical processes from the
effects of failures or damage to vital services or facilities.
Approved by the Academic Board
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